We have already received your reservation. Read the terms and conditions of the hotel below.
Payment: Full payment is required for your stay at check-in. Alternatively, we require credit card printing to secure payment later in your stay. You will be informed accordingly when you make a reservation question. Travel checks, personal checks or cash in foreign currencies are not accepted for payment.
Confirmations: Confirmations received via email or fax will be processed and confirmed by our booking office within 24 hours. The reservation is considered temporary until the hotel confirms acceptance of the reservation. We confirm the reservation via email or fax, stating the details of the reservation.
Cancellations: Cancellations and changes must be made in writing (eg email or fax). We do not accept cancellations or booking changes by phone or in person. A confirmed booking can be canceled or changed up to 3 full days before the scheduled arrival date (for example, if booking on June 25 you have until midnight Italian time on June 21 for cancellation free of charge). In case of non-arrival during the day (non-appearance) or cancellation (or change) less than 3 days and up to 1 day before arrival, your credit card will be charged for the amount of the first night. This card charge is a penalty and not a payment, it is not possible to occupy the room. From the day of arrival, the reservation can not be canceled or changed and the full payment will be charged for the number of nights confirmed during booking. Reservations made less than 3 days before arrival can not be canceled or changed.
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Hoteller City Hotel 45 Shibuya Station